Members in Acton - Comcast

Chamber Member organizations across the state are answering the call to support the coronavirus (COVID-19) response effort.

On March 13th, Comcast announced a comprehensive COVID-19 response to help keep Americans connected to the Internet and informed during this difficult time, as well as, implemented new safety measures to keep employees and customers safe.

Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots located in business and outdoor locations across the country are available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.

No Disconnects or Late Fees: Comcast will not disconnect a customer’s internet service or assess late fees if they contact the company and let them know that they can’t pay their bills during this period. Comcast care teams will be available to offer flexible payment options and can help find other solutions.

Internet Essentials Free to New Customers: Comcast made it even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

News, Information and Educational Content on X1 and Flex: For those with school-age students at home, Comcast created new educational collections for all grade levels in partnership with Common Sense Media.  Just say “education” into your X1 or Flex voice remote. To help keep customers informed, Comcast also created a collection of the most current news and information on Coronavirus.  Just say “Coronavirus” into your X1 or Flex voice remote.

24x7 Network Monitoring: Comcast’s technology and engineering teams continue to work tirelessly to support network operations. Comcast engineer’s network capacity is to handle spikes and shifts in usage patterns, and continuously test, monitor, and enhance systems and networks to ensure they are ready to support customer usage. The company has engineers and technicians staff their network operations centers 24/7 to ensure network performance and reliability. Comcast is monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well. 

Employees: Comcast knows its employees are vital to ensuring customers continue to have access to the internet and other services they need to stay connected now more than ever. They have asked every employee that is able to work from home, to do so, in every office across the country. In addition, they have transitioned thousands of customer service representatives across the country – including the Newark Center in Delaware – to work from home. Comcast has teams working around the clock to help call center teams make this transition to work from home while continuing to support customers.

Content provided by Comcast.