Donor Relations Manager

The Salvation Army - Delaware Regional Office
Job Description
FUNCTION: The Donor Relations Director (DRD) plays an integral role in the success of fund development efforts in Delaware, specifically in major gift strategies and communication with a specific caseload of donors and prospects.  In this role, the DRD will cultivate, solicit, steward, and upgrade major gift prospects and donors, acting as the primary contact between The Army and the assigned caseload, with an emphasis on securing gifts of $5,000 and higher and increasing major gifts to The Salvation Army.

  • The DRD establishes, manages and fulfills a strategic communications plan to effectively steward, educate, cultivate and solicit gifts from major donors each fiscal year, with an emphasis on gifts of $5,000 and higher.
  • Will build and manages a caseload of 100-150 assigned and qualified major donors.  Will maintain and seek to engage prospective donors as assigned, following the prescribed communications plan that is specific to each donor and prospect and working, as appropriate, with donor leadership volunteers to secure visits with those in their peer networks who are assigned.
  • Establishes and works to meet annual activity and income production goals for each major donor and for the major gifts program each year.
  • Leads in one-to-one solicitation, gift acknowledgement and stewardship communication, traveling as necessary, establishing and maintaining excellent donor relations, providing written proposals to major gift prospects as needed, and including Army and/or volunteer leadership as appropriate.
  • Works in close conjunction with other fund development officers, ensuring harmonious collaboration between direct mail, foundation, corporation, and planned giving efforts, as well as local Army fund raising staff in corps areas (e.g. Resource Development Managers).
  • Works in close collaboration with local officers, program, finance and fundraising staff to present local Army resource development needs that correspond to where donors and prospects reside, while always being responsive to each donor’s interests (even if elsewhere) and attentive to fiduciary responsibilities (donor intent with gifts).
  • Helps shape overall policies and strategies to continually increase major gifts revenue and program growth.
  • Reflects credit on TSA and its mission while encouraging others to do the same.
  • Keeps management apprised of all interactions, inputting contact reports to the Blackbaud Insight system as required, sharing a continually updated itinerary, fulfilling all monthly and other reporting requirements, etc.
  • Uses current and sometimes facilitates new Development initiatives to further develop the relationships between major donors and TSA (example:  Annual Dinners, seminars, private receptions, etc.)
  • Manages all office systems related to DRD duties, including maintaining updated donor files, Insight donor information, correspondence and gift acknowledgments, etc., in keeping with department policies and procedures.  Carries out any office and computer-related tasks important to fulfilling the goals of the position.
  • Shares, with other DRDs, one Major Gifts Associate, who is supervised primarily by the Director of Major Gifts but whom is made available as a resource to the DRD program.
  • Meets regularly with supervisor and territorial major gifts management (often by phone) to discuss and refine caseload plans, donor strategies, to track progress, to receive coaching, and to keep open lines of communication.
  • Performs other related duties as assigned.
  • Must embrace and support The Salvation Army’s mission.
  • Bachelor’s degree and a minimum of three years experience in a non-profit fundraising role with a proven record of major gifts success.
  • Effective interpersonal skills and excellent written and oral communication abilities.
  • Proven expertise in building and maintaining positive relationships with diverse individuals.
  • The selected individual should enjoy problem solving, and should exude energy and initiative. A high level of comfort with direct donor interaction, including discussions of personal and family finances and asking for money is a must. 
  • Team player.
  • Willingness to travel regularly.  Valid Driver’s License required.
  • Able to work independently in a complex environment.  Must be very organized and able to effectively manage multiple projects and conflicting priorities.
  • Demonstrated ability to set and achieve goals as well as meet deadlines.
  • Proficiency in Word and Excel, as well as experience with donor tracking and/or database software.
  • Meets the Child Protection Clearances required by Delaware’s Beau Biden Law based on information found on the SBI and FBI Criminal Record Checks.
  • Must have an understanding of and appreciation for the Mission of The Salvation Army.
Contact Information
Copyright 2016 New Castle County Chamber of Commerce