M&T's Commitment to You Through Covid-19

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March 20, 2020
 
Our communities are facing a challenge of incredible scale and significance, and our hearts go out to all who have been affected by COVID-19 (coronavirus).

These are unsettling times, but despite the pervasive uncertainty, you can be sure we will get through this together, and M&T is committed to the health and well-being of our customers, employees, and our communities.

As a community bank we have endured trying times with our customers that have included pandemics, wars, bear markets, and recessions. We will continue to make decisions with vigilance to positively support your health, life, and livelihood. To that end, my colleagues and I are making the following pledge to our customers and communities:
We will strive to the best of our ability to provide our customers and communities with the highest possible level of service under extraordinary and evolving circumstances.
We will do all we can to protect the health of our customers and colleagues while at our facilities.
We will go above and beyond to help customers and communities get through this challenging time.
We will communicate in a timely and transparent way about issues affecting our constituents.
In line with these principles, we have empowered our staff to support your specific needs—if you are experiencing financial hardship, please contact us. Solutions available to customers impacted by coronavirus include:
A special unsecured personal loan up to $5,000 at a reduced APR of 2.99% to cover living expenses or other necessities
Fee relief on deposit and lending solutions
Payment relief by making changes to your current loan payment amount or loan length (e.g., defer a payment and add it to the end of the loan).
Plus, starting Monday, March 23, 2020:
ATM Transaction fees charged by M&T will be waived for all customers through the end of April1
All early withdrawal fees on CDs open greater than 7 days will be waived through the end of April
For our Business Banking customers, we will also waive the monthly maintenance fee for Remote Check Deposit service through the end of April2.
Your accounts are accessible 24/7 using M&T online banking and mobile apps for individuals and businesses to check balances, send payments, make mobile check deposits, transfer funds, find the closest ATM, and more. Alternatively, you may contact your local branch or call us at 1-800-724-2440. If you are new to online banking, we are here to help you. Please call us and a caring M&T team member will guide you through enrollment.

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities. Please visit mtb.com for the most up-to-date information. Remember, we are here for you.
Chris Kay
Chris Kay
Executive Vice President of Consumer and Business Banking
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